Frequently asked questions
General Questions
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
How long does it take to receive my order?
Most orders are processed within 7–14 days. Once shipped, you will receive tracking information to follow your package.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shopify Payments. All transactions are secure and encrypted.
Are your hair products 100% human hair?
Yes! All our hair extensions, wigs, and braiding hair are premium, 100% human hair.
Order & Services
Can I customize my wig or braid service?
Absolutely! You can select your preferred style, length, and color. For services, our team can also recommend the best options based on your hair type.
How do I book a service?
Click the “Book Now” button on the service page or category card. You’ll be redirected to our booking form where you can select your service, preferred date, and time.
Are appointments refundable?
All sales and bookings are final. Due to the custom nature of our products and services, refunds are not offered. Please review your selection carefully before booking.
How do I know my appointment is confirmed?
After submitting the booking form, our team will review your request and send a confirmation email within 24–48 hours.
Hair Care & Maintenance
How do I care for my human hair products?
We provide care instructions with every product and service. For tips, check our Hair Guides section for tutorials on washing, styling, and maintaining your hair.
Can I dye or heat-style the hair?
Yes! Our human hair products can be styled with heat or dyed. Always use protective products and follow recommended guidelines to maintain hair quality.
How long will my braids or wig last?
With proper care, our wigs can last 6–12 months, and braids can last 4–8 weeks depending on maintenance and hair care routines.
Returns & Exchanges Questions
Can I return a wig or hair product?
No, all sales are final due to the custom and hygienic nature of our products. Please double-check your selection before purchasing.
What if my item arrives damaged?
We inspect all items before shipping, but if your order arrives damaged, contact us immediately with photos. We will provide a replacement or resolution.
